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调解纠纷看似只动动嘴皮子就能达到息事宁人那么简单,实则不然。没有良好的语言表达及沟通技巧,没有对双方情绪及心理的掌控把握,没有对法律条文的熟悉领悟,没有对政治形势和社会大局的正确解读研判,没有充分的运用调解的技巧和策略,调解工作必然是隔靴搔痒、旷日持久和事倍功半。因此说调解工作是一门深奥的学问、一门高超的艺术一点也不为过。其成败与否,既拷量我们上述能力的运用,即自身的功底与素养,又投射出我们对调解工作的态度,即对待群众的感情。
Mediation disputes seem to only be able to achieve peace of mind rather simple, but not the case. Without good language expression and communication skills, there is no grasp of the emotional and psychological control of both sides. There is no familiar comprehension of the legal provisions, no correct interpretation of the political situation and the social overall situation, no adequate application of mediation techniques and tactics, mediation Work must be every other tickle, protracted and less effective. Therefore, mediation is a profound knowledge, a superb art is not an exaggeration. Whether it succeeds or fails, we copy the application of our above-mentioned abilities, that is, our own qualifications and accomplishments, and also reflect our attitude toward mediation, that is, treating the feelings of the masses.