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使后市场的供求关系逐渐回归符合规律、理性状态的过程,便是后市场利润和用户满意这个悖论的不断平衡和纠偏的过程。如果将工程机械后市场与其他的业务领域作比较,会发现它具有一个很重要的特点,即复杂性。无论是作为前线的现场服务,还是作为后台的服务管理,如果单列出来,每一部分都是一个专业性很强的领域。对于这些不同专业领域的综合管理,基于其复杂性,不得不去面临诸多悖论,而对这一系列悖论的平衡和把握,便是后市场业务的关键所在。
After the market supply and demand gradually return to comply with the law, the rational state of the process, is the market profit and customer satisfaction paradox of continuous balance and the process of correcting. If you compare the aftermath of construction machinery with other business areas, you will find it has one of the most important features, complexity. Whether as a front-line on-site service or as a back-end service manager, each section is a highly specialized area if listed separately. For these different fields of integrated management, based on its complexity, had to face many paradoxes, and the balance of this series of paradoxes and grasp, it is the key to the post-market business.