接听电话是当代社会联系工作的重要手段,是机关工作人员的必备工作技能。接听电话看似小事,实则不然,它反映了通话人的快速反应能力、语言表达能力、工作态度、责任心等综合素质。接 Answering a phone call is an important means of social contact in contemporary society and an essential working skill of the staff of an institution. Answering the phone looks like a trivial matter, but it is not true at the moment. It reflects the caller’s quick response ability, language skills, work attitude and sense of responsibility. Pick up