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1996年6月,湖北省随州市通用机构厂接到江苏一家用户的来信,反映该厂供应的一批汽车后桥方轴质量有问题,要求退货。 通用机械厂主管计量、质量工作的厂长李汉青看过来信后,如同一位“知己知彼”的“常胜将军”处理战场情报似地,胸有成竹地迅速作出决定:派富有经验的技术骨干,带上经省计量所检定的标准长度量块及有关证明文书,前往处理。经双方查找原因,证实所谓质量问题并非出在产品上,而是由于用户校正长度
In June 1996, the Suizhou City General Institutions Plant in Hubei Province received a letter from a user in Jiangsu Province, reflecting that the quality of the shafts of a number of automotive rear axles supplied by the plant was in question and required a return. Li Hanqing, director of the General Machinery Plant’s director of metrology and quality work, read the letter and, like a “ever-known general manager”, “General Chang Sheng” handled the intelligence on the battlefield, quickly and confidently made a decision: sending experienced technical backbones to bring The standard length gauge blocks verified by the provincial metrology institute and related certification documents are processed. After both parties searched for the reasons, it was confirmed that the so-called quality problem was not caused by the product, but because of the user’s correct length.