延伸优质服务。长期以来,供电企业为优质服务工作做了大量努力,仍有许多不尽人意的地方,其中一个重要原因就是只注重埋头做。特别是在广大农电市场,由于没有与客户取得良好的沟通,使得客户并知道那些服务是供电企业的职责,而那些服务是职责范围以外所提供的。于是,供电企业的努力程度常常滞后于客户的心理预期值。如果把这些问题与客户一一说清楚了,同时及时了解客户所需, Extend quality service. For a long time, power companies have done a lot of hard work for the quality of service, there are still many unsatisfactory places, one of the important reasons is that only focus on doing. Especially in the vast electricity market, due to lack of good communication with customers, customers are aware of those services as the responsibility of the power supply enterprises, and those services are provided outside the scope of responsibilities. As a result, the efforts of power companies often lag behind the customer’s psychological expectations. If these problems and customers one by one clear, and keep abreast of customer needs,