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企业家必须注意两点:永远把顾客放在第一位,即使这意味着收人可能会减少;另一点就是,为了从决策中获利,多想想未来,少顾虑现在1994年9月22日,亚马逊网站成立两个月后,也是其正式面向公众提供服务10个月前,创始人杰夫·贝佐斯决定学习如何销售图书。他上了一堂由美国书商协会赞助的关于如何开办书店的课程。在这过程中,广场书店的老板理查德·哈沃斯作为此次活动的讲师之一,教会了贝佐斯客户服务的力量。某一次,一个书店经理走进哈沃斯楼上的办公室,告诉他有个顾客要投诉。哈沃斯信步下楼,看看到底出了什么事。那个顾客
Entrepreneurs must pay attention to two points: always give priority to the customer, even if it means that the income may be reduced; the other point is that in order to profit from the decision-making, think more about the future and pay less attention now to September 22, 1994 Two months after the Amazon website was founded, it was also officially available to the public 10 months ago, founder Jeff Bezos decided to learn how to sell books. He attended a course sponsored by the American Booksellers Association on how to open a bookstore. In the process, Plaza Bookstore boss Richard Havos taught Bezos customer service as one of the lecturers at the event. One time, a bookstore manager walked into an upstairs office in Haworth, telling him a customer had a complaint. Haworth walked down to see what went wrong. That customer