信息和知识是企业非常关键的资源。虽然企业也有很多种其他资源,但是它们自身并不能给企业带来竞争优势。因此,拥有并恰当地使用信息技术是企业成功的关键。《信息管理——信息技术支持业务流程管理》一书描述了成功组织是如何充分利用信息和知识这两种关键企业资源的,阐释了信息技术对于企业战略和流程管理的重要性,强调了如何使用互联网实时了解企业的最新问题,以 Information and knowledge are very crucial resources for the enterprise. While companies also have many other resources, they do not by themselves give their business a competitive advantage. Therefore, ownership and proper use of information technology is the key to business success. The book Information Management - Business Process Management for Information Technology Support describes how successful organizations make the best use of information and knowledge as key business resources, explains the importance of information technology for business strategy and process management, and highlights how Use the Internet to get real-time insights into the latest issues in your business