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目的探讨优质护理服务对提高住院患者护理满意度的影响效果。方法选取2015年10月-2016年9月本院收治的住院患者400例作为观察组,对患者应用优质护理服务模式进行护理,选取2014年10月-2015年9月本院收治的住院患者400例作为对照组,对患者应用常规护理模式进行护理。对比分析两组患者对护理工作的满意度以及护理人员护理操作技能合格率。结果观察组患者的护理满意度为98.5%,对照组患者的护理满意度为83.0%,两组比较差异具有显著的统计学意义(P<0.05);同时观察组的护理操作技能合格率达到了98.1%,对照组的护理操作技能合格率则为80.2%,两组比较差异具有显著的统计学意义(P<0.05)。结论对住院患者实行优质护理服务可以显著提升患者对护理工作的满意度,同时提高护理人员的护理操作技能,值得临床推广应用。
Objective To explore the effect of quality nursing service on nursing satisfaction of inpatients. Methods From October 2015 to September 2016, 400 inpatients hospitalized in our hospital were selected as the observation group, and the patients were treated with high-quality nursing service model. The inpatients admitted in our hospital from October 2014 to September 2015 were selected as 400 Cases as a control group, patients with conventional nursing mode of care. Comparative analysis of two groups of patients satisfaction with nursing work and nurses nursing skills pass rate. Results The nursing satisfaction of patients in the observation group was 98.5%, while that of the control group was 83.0%. The differences between the two groups were statistically significant (P <0.05). At the same time, the pass rate of nursing operation skills in the observation group reached 98.1%, while the control group nursing pass rate of 80.2%, the difference between the two groups was statistically significant (P <0.05). Conclusions The implementation of quality nursing services for inpatients can significantly improve patient satisfaction with nursing work and improve nurses’ nursing skills, which is worthy of clinical application.