[导读]那些不满意的客户,即使仅占客户群的2%,如今也有发言权,也能使他们认为在产品选择、可用性、交付渠道或售后服务与支持方面未达到标准的厂商付出惨痛代价。原标题:让“客户体验”成为企业“头等大事”在企业管理领域,按照经典的商学院思维,如果客户 [REVIEW] Those dissatisfied customers, even at 2% of their customer base, now have a voice in making it too painful for vendors they think they have not met in terms of product selection, availability, delivery channel, or after-sales service and support . Original title: Let “customer experience ” become a business “top priority ” In the field of business management, in accordance with the classic business school thinking, if the customer