事件:市民罗先生2008年1月在苏宁电器购买一台电视,等了8天对方也没有上门安装。至于包装箱子要保存一个月的问题,16号接线员说,这是苏宁的规定,消费者如果没有包装箱,苏宁要收取一定的包装费,才能办理退换货手续。日前,罗先生提供的一张发票背面印了一条“外包装保存一个月”的字眼。“包装箱子挺大的,占据了阳台的大部分空间。”罗先生说,苏宁电器的这条规定根本不为消费者考虑。丢了包装箱商场不退货,消协认定:苏宁电器规定的电器外包装丢失需交包装费才退货属霸王条款。青岛市消协投诉部主任韩冰说,经调查发现,消费者在没有包装的情况下要求退货,商场规定要收取100-300元价格不等的包装费,否则不予退货。商场收取“包装费”是一种不平等条约,侵害了消费者的权益。 Event: Mr. Luo was purchased by the public in January 2008 at Suning Appliance. He waited for 8 days before the other party had installed it. As for the packaging box to be stored for one month, the 16th operator said that this is Suning’s stipulation. If the consumer does not have a packing box, Suning will charge a certain packing fee to handle the return and replacement procedures. Recently, an invoice provided by Mr. Luo was printed on the back of a “outer package to save a month” word. “The packaging box is quite large, occupying most of the space on the balcony.” Mr. Luo said that this requirement of Suning Appliance is not considered by consumers at all. Lost the box store does not return, Consumers Association found that: Suning electrical appliance packaging required to lose the need to pay the packaging fee before returning to the King terms. Han Bing, director of the complaints department of Qingdao Consumers Association, said that after the investigation found that consumers had asked for a return without packaging, shopping malls were required to charge a package fee ranging from 100-300 yuan, otherwise they would not be returned. The shopping mall charging “packaging fee” is an unfair treaty that infringes the rights and interests of consumers.