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目的:探究降低急诊小儿输液纠纷投诉率的护理举措。方法:通过对照分析的方式,对比优质护理、常规护理模式下,小儿输液纠纷投诉率的差异。结果:优质护理组的投诉率显著低于常规组(P<0.05),差异具有统计学价值。结论:可在急诊小儿输液护理中推广优质服务,能够有效降低投诉率,促进满意度的提高。
Objective: To explore nursing measures to reduce the complaint rate of emergency pediatric infusion dispute. Methods: By means of comparative analysis, the differences of complaints rate of infants in infants under high quality nursing and routine nursing were compared. Results: The complaint rate of high-quality care group was significantly lower than that of the conventional group (P <0.05), and the difference was statistically significant. Conclusion: The quality of service can be promoted in emergency pediatric infusion care, which can effectively reduce the complaint rate and promote the improvement of satisfaction.