作为一名连锁店店长,不但要管理好自己的门店,还应当把总部的文化内化为自己门店价值观的一部分,外化为标准化作业的工作方法。台湾训练学大师张锦贵认为:“所谓文,即思想的形式化表现,即价值观;所谓化,即形式化思想的行为化表现,即行为模式;所谓企业文化,即企业人所共同拥有的统一价值观和行为模式。”因此,对于店长而言,如何学好企业文化,将其内化为自我的价值观、外化为标准化的行为模式显得尤为重要,对于连 As a chain store manager, not only to manage their own stores, but also should be the headquarters of the internalization of the value of their stores as part of the externalization of standardized work methods of work. Zhang Jingui, a master of Taiwan’s training, holds the view that: “The so-called essay, that is, the formalized expression of ideas, that is, the values; the so-called act, that is, the behavioral manifestation of formal thought, that is, the behavioral pattern; the so-called corporate culture, Values ​​and behavior patterns. ”Therefore, for the manager, how to learn the corporate culture, internalized as self-values, externalized into a standardized behavioral model is particularly important for the company