医疗纠纷的产生是错综复杂的,如何正确处理是当前各医疗单位值得注意的问题。笔者就此谈一粗浅看法。 1 认真接待,掌握来访者的心态 近年来,根据卫生行政部门的统计,医疗纠纷案件有不断上升的趋势,由于纠纷的性质、程度不一,来访者的社会地位、文化程度和年龄不同等,都会对纠纷的处理带来不同的结果,但无论如何,作为医疗单位应高度重视;其次,接待人员要抱有对患者深切的同情,对表现为情感冲动、说话粗鲁、谩骂医务人员者,应冷静、沉着 The generation of medical disputes is complicated, and how to deal with them correctly is a problem worthy of attention in current medical units. The author talks about a rough idea. 1 Conscientious reception and mastery of the visitor’s mentality In recent years, according to the statistics of the health administrative department, the number of medical dispute cases has been on the rise. Due to the nature and degree of disputes, the visitor’s social status, education, and age, etc. All will bring different results to the handling of disputes, but in any case, as a medical unit should attach great importance; Second, the reception staff should have deep sympathy for the patient, who are expressed as emotional impulses, rude, paralyzed medical staff should Calm and calm