ISO为国际标准化组织的英文缩写，全球通用；ISO9000族标准，则是一个质量管理和质量保证体系标准，它体现了系统论、控制论和信息论的科学管理思想。目前世界上已有近百个国家和地区的10万多家企业通过了ISO9000认证，一时间掀起了一股“ISO9000热”，被称之为ISO9000现象。我 ISO is the English abbreviation of the International Organization for Standardization. It is a global standard. The ISO9000 family standard is a quality management and quality assurance system standard. It embodies the scientific management ideas of system theory, control theory, and information theory. At present, there are more than 100,000 companies in nearly 100 countries and regions in the world that have passed the ISO9000 certification, and have once set off an “ISO9000 fever”, which is known as the ISO9000 phenomenon. I