近几年来,基层群众有许多该解决的问题,要通过各级部门协调解决。对于在信访中所反映的问题,按照政策疏理,能解决的应尽量满足群众的要求,如有一时有困难不能解决的,也要向群众讲明原因。然而,我们有些地方和部门信访工作,形同虚设,不仅不同情来访群众所反映的问题,而且还有少 In recent years, grassroots people have many problems to be solved through coordinated efforts at all levels and departments. As for the problems reflected in letters and visits, according to the policies, we should try our best to meet the demands of the masses. If there are problems that can not be resolved in time and again, we should also explain the reasons to the masses. However, some of our local and departmental petitions work are of a non-existent nature, not only failing to reflect the problems the masses of the visiting visitors feel but also have less