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供电所作为供电企业最基层的单位,是供电企业各项业务的归结点和落脚点,在电力改革的今天,其服务工作的质量和效率直接关系到供电企业的发展和未来。本文通过对服务管理理念的研究,提出对供电所服务营销管理模式的探索,即对内实行指标导向的员工管理制度,建立指标导向的员工业绩考核体系,建立动态的员工激励机制,建立员工管理体系信息沟通及反馈机制,营造团队文化,树立集体意识;对外实施客户导向型的服务管理制度,预控服务隐患、规范服务流程、明确
As the basic unit of the power supply enterprise, the power supply station is the conclusion point and the foothold of the various businesses of the power supply enterprise. In the power reform today, the quality and efficiency of its service work are directly related to the development and future of power supply enterprises. Based on the research of service management concept, this paper puts forward the exploration of service marketing management mode of power supply company, that is, the implementation of index-oriented employee management system, establishment of index-oriented employee performance evaluation system, establishment of dynamic staff incentive mechanism and establishment of employee management System information communication and feedback mechanism to create a team culture and establish a collective awareness; external implementation of customer-oriented service management system, pre-control service hidden dangers, standardize service processes, clear