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本文发表于2017年3月的《质量文摘》。作者蒂莫西·洛奇尔是维舍解决方案公司(Verse Solutions)的产品策略总监,拥有十多年的质量和合规行业从业经验。卓越运营是遵循公司战略,全面提升盈利能力的过程,是利用绩效指标来真正影响变革,改变组织和运营文化。本文从员工和质量参与、通过技术支持实现过程效率、基于风险的思维、报告指标的作用、改善和管理变革的文化等几个关键方面,介绍了企业如何创造适合自己的质量文化,实现卓越运营。
This article appeared in the March 2017 issue of Quality Digest. Timothy Lowridge, author of product strategy for Verse Solutions, has more than a decade of experience in the quality and compliance industry. Operation excellence is the process of following the company strategy and improving profitability in an all-round way. It is the use of performance indicators to truly influence change and change the organization and operation culture. This article describes how companies can create a culture of quality that fits their needs for operational excellence, from several key aspects of employee engagement and quality participation, process efficiency through technology support, risk-based thinking, the role of reporting metrics, and the culture of change and change management .