随着科技和信息传输手段的迅猛发展,市场竞争日益激烈。企业如果希望不断获利,必须要不断地寻找竞争优势。依靠提高产品质量、功能来吸引客户越来越难,更多的厂商意识到了提供良好的客户服务才能吸引并留住客户。因此,企业都在客户服务方面加大投入,购买设备,请服务专员,客服中 With the rapid development of technology and information transmission methods, the market is becoming increasingly competitive. Enterprises want to constantly profit, we must continue to find competitive advantage. Rely on improving product quality, function to attract customers more and more difficult, more companies aware of the provision of good customer service to attract and retain customers. Therefore, companies are investing more in customer service, buying equipment, service commissioners, customer service