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在很多制造、服务行业里，质量直接关系到企业的生存，当产品和rrrrrrrrrn服务出现缺陷时很多企业都忙于事后救火，比如，不许问题产品出厂，rrrrrrrrrn惩罚责任人等等，殊不知这种方式不能从根本上解决问题。六西格玛战rrrrrrrrrn略把管理的重点放在懂得客户需要、产生缺陷的根本原因上，认为质量rrrrrrrrrn是靠流程的优化，而不是通过严格的对最终产品的检验来实现的。
In many manufacturing and service industries, quality is directly related to the survival of the business. Many enterprises are busy fighting after-fire when there is a defect in products and services. For example, not allowed to leave the factory, the responsible person, etc., do not know this approach can not fundamentally solve the problem. Six sigma war slightly the management of the focus on understanding the needs of customers, the root causes of defects, that quality r r r r r r r r r n is based on the optimization process, rather than through the final test of the final product to achieve.