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公共关系是一种内求团结,外求发展的经营管理艺术。本文首先论述了公共关系在餐厅服务中的重要性,然后从餐厅内部公共关系和餐厅外部公共关系两个方向分析了餐厅服务中公共意识的缺失问题,最后提出了餐厅服务中公关意识的树立方法和途径。(5)经常与员工进行各种交流活动,沟通信息,以便使员工了解餐厅的经营情况和现状,同时,也便于餐厅管理人员了解员工的实际情况。五、结束语公共关系在餐厅服务中具有重要的作用,影响着餐厅服务的质量和餐厅的业绩,我们必须树立起正确的观念,认识清楚公共关系在餐厅服务中的作用,并充分利用好餐厅服务中的公共关系,只有这样,我们才能为顾客提供高质量的餐厅服务,才能提高餐厅的市场的竞争力。
Public relations is a kind of management art that seeks unity and development from outside. This article first discusses the importance of public relations in restaurant services, and then analyzes the lack of public awareness in restaurant services from the public relations inside the restaurant and the public relations outside the restaurant. Finally, it puts forward the method to establish the public relations awareness in the restaurant service And ways. (5) To carry out various exchange activities with employees to communicate information so that employees can understand the operation and current status of the restaurant. At the same time, it is also convenient for the restaurant management staff to understand the actual situation of the staff. V. Conclusion Public relations plays an important role in restaurant services, affecting the quality of restaurant services and the performance of restaurants. We must establish the correct concept, recognize the role of public relations in restaurant services, and make full use of restaurant services In the public relations, the only way we can provide customers with high-quality restaurant services, in order to improve the market competitiveness of the restaurant.