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长期以来,机动车辆的理赔工作由于实务手续繁琐,环节复杂,加之赔案发生的频率逐年增高等诸因素的影响,严重地制约着理赔的结案速度和质量提高,对业务的发展也产生了一些不利影响.如何解决好这一问题,以适应当前保险市场激烈竞争的需要,是一关键.机动车辆理赔科从今年初开始,以深化内部管理为起点,以提高服务质量和结案速度为目的,做了大量工作,从而使内部管理步入规范化的轨道,服务质量和结案速度有了明显的改观.其主要做法有以下几点:一、针对岗位特点,进行合理编制
For a long time, due to complicated procedures and complex links, as well as the increasing frequency of claims, the claims settlement of motor vehicles has seriously hampered the settlement speed and quality of claims settlement, resulting in some problems in business development Adverse effects.How to solve this problem to meet the current competition in the insurance market needs is a key.The Motor Vehicle Claims Section from the beginning of this year to deepen the internal management as a starting point to improve service quality and the speed of closure for the purpose, A lot of work has been done, so that the internal management into a standardized track, service quality and closing speed has been significantly improved its main practices are the following: First, according to job characteristics, a reasonable preparation