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思路决定出路,家庭服务行业发展历程也是思维方式不断深化的过程。发展路径基本是:服务不标准,客户满意率低,加强培训,制定服务流程和标准,打造标准化的服务产品,这就是产品思维;业务从服务向产品配送延伸,向其他上门服务板块拓展,拉长产业链,寻找价值增长点,这就是产业链思维。在移动互联网时代,越来越多的互联网公司切入家服行业,大家都在谈论互联网思维:客户黏性、用户体验、快速反应以及数据分析。其实还应该再深入一步,走向产业生态思维。
Ideas determine the way out, the family service industry development process is also the deepening of the thinking process. The basic development path is: service is not standard, customer satisfaction rate is low, to strengthen training, develop service processes and standards, to create standardized service products, this is the product thinking; business from service to product delivery extension to other on-site service sector expansion Long industrial chain, looking for value growth point, this is the industrial chain of thinking. In the era of mobile Internet, more and more Internet companies are entering the home service industry. Everyone is talking about Internet thinking: customer stickiness, user experience, quick response and data analysis. In fact, we should go one step further and move toward industrial ecological thinking.