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邮政通信是社会精神文明的窗口,它的服务直接反映了企业的管理水平和社会风貌。在当前新的历史发展时期,提供优质、高效、多功能的服务,是衡量邮政通信服务质量的重要标志。目前,由于经济条件所限,提高服务质量不可能采取多投入的办法,只能走提高管理素质,求得优质服务的路子。邮政通信是服务性企业,其服务质量的好坏,首先体现在邮政通信生产过程中的第一道
Postal communication is a window of social spiritual civilization, and its service directly reflects the management level and social style of the enterprise. In the new period of historical development, providing quality, efficient and versatile services is an important measure of the quality of postal service. At present, due to the limited economic conditions, it is impossible to increase the quality of service by adopting a multi-input approach. Only the path of improving management quality and obtaining quality service can only be achieved. Postal communications is a service-oriented enterprises, the quality of its service is good or bad, first of all reflected in the postal communications production process in the first