随着市场竞争的不断升级和服务对象的日趋成熟,医疗服务已步入患者选择医院的时代[1]。要想在激烈的市场竞争中站稳脚跟并不断发展壮大提高服务质量是社区医疗机构发展的重要方向。社区医疗机构要牢固树立以质量求生存、以质量求信誉、以质量求市场、以质量赢得效益、服务质量是企业生命的质量观。 With the continuous upgrading of market competition and the maturity of clients, medical services have entered the era of patients choosing hospitals [1]. In order to gain a firm foothold in the fierce market competition and continue to grow and develop, improving service quality is an important direction for the development of community medical institutions. Community medical institutions should firmly establish the quality of survival, quality and credibility, quality and market, quality to win the benefits of quality of service is the quality of life of corporate philosophy.