差错是一种目标导向的行为 ,在工作背景下普遍存在.该文主要回顾了差错的概念与特征 ,对差错防范策略和差错管理策略这两种不同的处理方法进行比较 ,并讨论了差错管理在人力资源管理、工作流程设计、全面质量管理以及组织文化建设中的应用“,”Error at work is a goal directed behavior that occurs ubiquitously.This paper focuses on conceptualization of error and comparison of error prevention and error management as two different strategies dealing with error. The implications of error management for human resource management,job design, total quality management, and organizational culture development, are discussed.