从美国约翰·霍普金斯医院(Johns Hopkins Hospital)的管理中发现:建立高质、高效的病人意见建议处理部门,合理的安全措施建议,药物的安全使用,医患共议医疗护理计划,院内感染的预防以及意外摔伤的预防,医院均诚恳邀请病人积极参与,并实施相应的宣教措施,这5大方面的全面实施对医疗纠纷的防范起到了不可忽视的作用。 From the management of the Johns Hopkins Hospital in the United States, we found that: the establishment of high-quality and efficient patient advice department, reasonable safety precautions, the safe use of drugs, medical and patient sharing medical care plan, hospital Infection prevention and accidental falls prevention, the hospital sincerely invite patients to actively participate in, and the implementation of the corresponding missionary measures, these five aspects of the full implementation of the prevention of medical disputes played a non-negligible role.