“商业客户的打印模式由专业的打印机构来代管已经成为未来的发展趋势。”针对完全有可能成为市场竞争焦点的打印外包服务,IBM打印系统部中国区总经理安源表示,IBM在继续重视最终用户的同时,未来策略中将会更加重视专注于打印外包的专业服务机构;在不断保持在高端打印市场领导地位同时,计划从中小企业方面扩大市场份额。 IBM在全球的统计数据显示,全球打印量一直不断上升,即使在商务电子化、办公无纸化宣传很强的时候。实际上电子商务热潮引发商业用户对客户服务方式越来越重视。 “The printing mode of commercial customers is managed by a professional printing agency and has become the future development trend.” For print outsourcing services that may well be the focus of market competition, An Yuan, general manager of IBM Printing Systems China, said that IBM continues While valuing end-users, future strategies will place greater emphasis on specialized service organizations that focus on print outsourcing; while maintaining their leading position in the high-end printing market, they plan to expand market share from SMEs. IBM’s global statistics show that the global printing volume has been rising, even when business e-commerce and office paperless promotion are strong. In fact, the e-commerce boom has triggered business users to pay more and more attention to customer service.