运用危机传播理论及自然主义研究框架,通过对发生于2003年8月14日加拿大安大略省和魁北克省以及美国东北部和中西部等大部分地区遭遇的两国历史上最具深远影响力的电力故障的调查分析,试图收集一家大型联邦机构雇员在电力故障发生后一周内所作出的反应信息,并进行分析,发现了该组织机构中危机管理系统存在的问题。 Using the theory of crisis communication and the framework of naturalism research, by analyzing the most far-reaching power in the history of the two countries that occurred in most of Ontario and Quebec in Canada on August 14, 2003, the northeastern United States and the central and western regions Failure to investigate and analyze attempts to gather information from a large federal agency employee about the reaction made within one week after the power failure occurred and to find out the problems with the crisis management system in the organization.