论文部分内容阅读
目的:探讨危机管理在急诊科防范护患纠纷中的作用。方法:选取自2012年1月~2013年12月收治的185例患者及其护理过程的临床资料,将患者随机分为观察组(93例)与对照组(92例),对照组采用常规护理模式,观察组患者在常规护理模式的基础上,加强危机管理。结果:对此阶段急诊科发生护患纠纷情况进行分析发现,观察组发生护患纠纷1例,发生率1.08%;对照组发生护患纠纷11例,发生率11.96%;观察组患者对护理工作满意度高达93.55%,对照组对护理工作满意度为36.96%,两组患者护患纠纷发生率及对护理工作满意度对比差异有统计学意义(P<0.05)。结论:加强危机管理,可有效降低护患纠纷发生,提高护理质量。
Objective: To explore the role of crisis management in the emergency department to guard against nurse-patient disputes. Methods: A total of 185 patients admitted to our hospital from January 2012 to December 2013 were enrolled in the study. The patients were randomly divided into observation group (n = 93) and control group (n = 92) Nursing mode, the observation group patients on the basis of conventional nursing mode, strengthen crisis management. Results: An analysis of nurse-patient disputes occurred in the emergency department at this stage showed that there was 1 case of nurse-patient disputes in the observation group, with a incidence rate of 1.08%. 11 cases occurred in the control group with 11.96% nurse-patient disputes. In the observation group, Satisfaction rate was as high as 93.55%, while satisfaction rate of nursing work in control group was 36.96%. There was significant difference between the two groups in the incidence of nursing dispute and satisfaction with nursing work (P <0.05). Conclusion: Strengthening crisis management can effectively reduce the occurrence of nurse-patient disputes and improve the quality of nursing care.