随着社会和经济的不断发展以及医学模式的转变,医院努力贯彻“以病人为中心”的服务理念,人性化服务也应从医中向医后延伸,为此,我院在原有电话随访工作的基础上成立了病员随访服务中心,由专业人员对出院病人进行电话或上门随访,进一步扩展医疗服务功能,有效提高了社会的综合满 With the continuous development of society and economy and the change of medical model, the hospital strives to implement the service concept of “patient-centered” and humanized service should extend from medical treatment to medical treatment. Therefore, in our hospital, Based on the establishment of a patient follow-up service center, discharged by the professionals on the phone or home visits, to further expand the medical service functions, effectively improving the social comprehensive