搞好优质服务工作始终是电力企业的中心任务,是电力企业打造服务品牌、拓宽消费市场、保持生命力的根本途径,而窗口服务又是搞好优质服务的重点。国家电网公司将优质服务引入建设“一强三优”现代企业的发展目标中,对供电企业的优质服务工作提出了新的要求,也对窗口服务工作提出了更高的要求。电力企业作为国民经济的基础产业和公用事业,它的营销服务涉及到千家万户,辐射到社会各个领域。供电企业“始于客户需求,终于客户满意”的服务理念就是对优质服务的最好诠释。它既是服务客户的出发点,也是落脚点,更是检验供电服务优劣的试金石。窗口是接触客户最多的地方,在窗口服务过程中要站在客户的角度上,让客户感到满意,使电力优质服务深入人心,才能得到客户长期的信赖,对提高企业信誉度十分重要,所以窗口服务很重要。 Doing a good job in quality service work is always the central task of power companies, power companies to create service brands, broaden the consumer market, the fundamental way to maintain vitality, and window services is to do a good job in the focus of quality service. State Grid Corporation of China will introduce quality service into the development goal of building a “one strong, three gifted,” modern enterprise, putting forward new requirements for the high-quality service work of power supply enterprises and putting forward higher requirements for window service work. As a basic industry and public utility in the national economy, electric power enterprises have reached tens of thousands of households in their marketing services and have radiated all kinds of social fields. Power supply company “starting from the customer needs, and finally customer satisfaction ” service philosophy is the best interpretation of quality service. It is not only the starting point for customer service, but also the foothold, but also test the pros and cons of the power supply touchstone. Window is the most contact with customers in the window service process to stand on the customer’s point of view, so that customers feel satisfied with the power of quality service enjoys popular support in order to get customers long-term trust, to enhance the credibility of the enterprise is very important, so the window Service is important.