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员工培训考核的帮手技能鉴定竞赛之利器以客户需求为导向,为客户提供优质、快捷、高效、人性化的服务,是供电企业长远发展、获得用电客户认可最为有效的途径。国网山西省电力公司组织有关专家,依据国家电网公司有关业扩报装、客户服务相关标准、规范编写了《业扩报装人员应知应会》《客户服务人员应知应会》。此两本书以快速提高基层供电员工综合素质及业务能力为目的,紧扣业扩报装、客户服务工作实际,以试题的形式对员工进行系统培训,突出规范性和实用性;题目类型分为填空题、单选题、多选题、
Employee training appraisal helper Skill appraisal competition weapon oriented to customer needs, providing customers with high quality, fast, efficient and humane service is the most effective way for the long-term development of power supply enterprises, access to electricity customers. The State Grid Shanxi Electric Power Company organized relevant experts to compile the “Industry Expansion and Installation Staff Should Know” “Customer Service Staff Should Know” based on the relevant standards of State Grid Corporation regarding the expansion of industry and customer service. The two books in order to quickly improve the overall quality of primary power supply staff and business capabilities for the purpose, closely linked to the business expansion, customer service work in practice, in the form of questions in the form of staff training system, highlighting the normative and practical; topic type points To fill in the blank questions, multiple choice questions, multiple choice questions,