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在快递物流行业蓬勃发展、竞争激烈的今天,委托人、货件、送货员以及后台管理者之间能否及时沟通,已经成为物流企业竞争力的重要指标。在企业快速发展壮大的过程中,不少企业都遇到了货物信息不能及时传递的难题,企业发展遇到瓶颈。快递发展遭遇瓶颈通常,一个快递员负责一个区域,快递员回站后才可以将数据录入系统,如此这般才能进行运单查询。客户收货签收后,运单信息往往也是滞后录入,这样就造成收派件信息交互慢,效率低下。同时,大量的运单资料从不同的渠道,以不同的方式送到公司的客服岗,通过人工进行分类、归档,效率低下且容易出错。此外,物流企业传统的管理方式,缺乏对快递员工作的量化考核和有效监管,可能导致个别快递员恶意损害公司的利益。
In the rapid development of courier logistics industry, highly competitive today, the client, shipments, delivery staff and backstage managers can communicate in time, has become an important indicator of the competitiveness of logistics enterprises. In the rapid development and expansion of enterprises in the process, many companies have encountered the problem of timely delivery of goods information problems encountered bottlenecks in the development of enterprises. Courier development has encountered bottlenecks Usually, a courier is responsible for a region, the courier back to the station before the data entry system, so that we can check the waybill. Receipt after receipt of the customer, the waybill information is often lag input, thus resulting in receiving information sent to the recipient slow, inefficient. At the same time, a large number of waybill data from different channels, in different ways to the company’s customer service post, through manual classification, filing, inefficient and error-prone. In addition, the traditional management of logistics enterprises, the lack of quantitative assessment of the courier work and effective supervision, may lead to malicious courier individual harm to the company’s interests.