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一、六西格玛战略目标与部署过程战略目标主要描述了组织在实施六西格玛管理3-5年内,期望获得的结果,这些结果要用量化指标来刻画,特别是期望获得的底线和顶线结果、客户和市场方面的结果以及人才培养方面的结果等。战略目标过程建议:由决策层与管理层人员举行一系列的会议讨论这个问题。部署过程是指在六西格玛推进过程中,对一些关键活动的导入考虑。首先是确定六西格玛的切入点,本行以信贷条线为切入点,以客户满意度为问题说明,如加大内部流程负荷,加班过多,客
I. Six Sigma Strategic Objectives and Deployment Process Strategic Objectives Describe the expected results of the organization within three to five years of implementation of Six Sigma. The results should be characterized by quantitative indicators, in particular, the expected bottom line and top line results. The client and / Market results and the results of personnel training and so on. Strategic Objectives Process Recommendations: A series of meetings between decision makers and management staff discuss this issue. The deployment process refers to the introduction of some key activities during the promotion of Six Sigma. The first step is to determine the entry point for Six Sigma. The Bank uses the credit line as its starting point and its customer satisfaction as a problem description. For example, it increases the internal process load, overtime excessively,