文书档案记载着医院的发展史,是医院实现良性管理的依据。医院文书档案管理工作有三大特点。一是规范性,文书档案多数都属于医院领导部门的公文,医院文书档案管理的重点就是对该类公文进行管理,它的规范性集中体现在公文的类型、检查、传递等方面都规定严格。二是服务性,文书档案作为医院或者部门的决策、参考资料,有着很强的服务性。只有重视其服务性,才能进一步优化医院领导工作效率以及文书档案信息化管理,便于患者进行更好的查询服务。三是保密 Document archives records the history of the hospital is the basis for the hospital to achieve benign management. Hospital document file management has three major characteristics. First, the normative, most of the files belong to the official documents of the hospital leadership department, the hospital file management focus is on the management of such documents, its normative embodied in the type of document, inspection, delivery and other aspects of the provisions of strict. Second, service, paperwork as a hospital or departmental decision-making, reference materials, has a strong service. Only by paying attention to its service, can we further optimize the efficiency of hospital leadership and the management of file archives information so as to facilitate patients to conduct better inquiry service. Third, confidentiality