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与南方一些市场经济比较发达的地区相比,北京市城市居民对社区服务的需求比较强劲。据统计,目前,社区服务越来越多地被中青年家庭所接受,并成为日常消费的一部分;人们对社区服务专业性要求提高了,需求层次越来越高;社区服务已经扩展到家庭生活的各个领域。一天接几百个电话,大多是些婆婆妈妈的小事情。这是北京社区服务中心张处长对96156热线的切身体会。曾经多次作为工作人员接听过热线、解决过居民实际困难的她告诉记者,目前这条热线服务满意率一直在95%以上。通过耐心解决这些婆婆妈妈的小事情,这条专门为服务社区而开通的热线用实际行动温暖了一位又一位打通热线的北京居民。
Compared with some areas in the south where market economy is relatively developed, urban residents in Beijing are in a strong demand for community service. According to statistics, at present, community services are increasingly accepted by middle-aged and young families and become a part of daily consumption; people’s professional requirements for community service have been raised and their needs have become increasingly high; community services have been extended to family life In all areas. Hundreds of calls a day, mostly small things like mother and daughter. This is the Beijing Community Service Center Director Zhang 96156 hotline personal experience. She has repeatedly answered the hotline as a staff member and solved the practical difficulties of residents. She told reporters that at present the satisfaction rate of this hotline service has been above 95%. By patiently resolving the small things like these mother-and-daughter, this dedicated hotline for serving the community has warmed one after another Beijing residents who have reached the hotline.