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对待抱怨不气恼耐心倾听找出症结所在在云南,有小两口儿,是恒星公司“坐洁康”自动除臭马桶机的经销商。某日,他们去吉林办事时,顺路来到了长春恒星电子有限公司。可是来者不善,此次他们是抱着怨气来的。脚刚踏进门,他们就对微笑着迎上来的招商部负责人连珠炮似的指责个不停。原来他们经销的产品在当地销售得不太好,便以为是产品没市场,是选项选错了。他们说不想干下去了,还对恒星产品说出了好多不理智的话。张恒仁总经理听到了招商部的嘈杂声,便走过来问明了情况,他并没有和经销商多说什么,而是对下属说:“客户老远赶来一路奔波非常辛苦,大概连饭
Treatment of complaints do not irritate patiently listen to find the crux of the problem where in Yunnan, a couple, is the star company “sit Jikang” automatic deodorant toilet dealer. One day, when they went to work in Jilin, they stopped by Changchun Stellar Electronics Co., Ltd. But they are not good, this time they are holding grudges. Just stepped into the door, they smile on the head of the Department of Merchants welcomed the accusations even non-stop. The original distribution of their products sold in the local market is not good, they thought the product is not the market, is the wrong choice of options. They say they do not want to go on, and they say a lot of irrational things about stellar products. Zhang Henren, general manager of China Merchants Department heard the noise, they came to ask about the situation, he did not say anything with the dealer, but to subordinates, said: "Customers all the way to go all the way back to work very hard, probably even rice