管理者要由内而外地进行客户服务,呵护员工,正如员工呵护公司外部客户一样。经济不景气时期中,公司所有开销都要经过日益严苛的审查。每个人都在想方设法地提升组织的运作效率、生产力水平以及成本控制。虽然很多领域容易明确,但是有一个潜在的影响因素依旧为大多数组织所忽视,这个缺口就是人的因素。 Managers need customer service from the inside to the outside, taking care of employees just as employees care for outside customers. During the economic downturn, all the company’s expenses go through an increasingly harsh review. Everyone is working to improve the operational efficiency, productivity and cost control of the organization. While many areas are easy to pin down, one potential contributing factor remains unimportant for most organizations, and the gap is human.