论文部分内容阅读
日前,由深圳市华为技术有限公司承建的国内最大呼叫中心系统——广州电信呼叫中心顺利通过大话务量测试。为确保系统为用户提供稳定可靠的服务,广州市电信局组织各方面专业人员,进行了一次大规模综合测试:由 534人组成的拨测方开始在广州全市各个分局向 142名话务员不间断?
Recently, the largest call center system contracted by Shenzhen Huawei Technologies Co., Ltd. - Guangzhou Telecom Call Center successfully passed the large-volume test. In order to ensure the system to provide users with stable and reliable service, Guangzhou Municipal Bureau of Telecommunications organized professionals in all fields to conduct a large-scale comprehensive test: the dialed party made up of 534 people began to keep the 142 attendants in each branch of the city of Guangzhou.