克莱斯勒汽车公司前总裁罗伯特·卢茨在名为新七律》的书中,概括出引领企业走向成功的7条则,并认为这些法则是企业应该遵循的“不变的”律。1.顾客不总是上帝这条原则似乎与原本大家公认的“顾客是上”的概念发生了冲突。然而,消费者想要表达的愿往住都是错误的。当产品设计迎 Robert Lutz, former president of Chrysler Automobile, in his book entitled “The New Seven Laws,” outlines the seven principles that led to the success of the business and considers them as “unchanging” laws that businesses should follow. 1. The principle that customers are not always God seems to be in conflict with the notion of “customer is above”, which is generally accepted. However, consumers want to express willingness to live are wrong. When the product design welcome