随着医疗市场国际化进程的不断推进，各级医疗机构面临的生存压力也越来越大，对医院的服务要求也就越来越高。以人为本，加强人文关怀，以病人为中心，实行人性化服务便成为医院生存和发展的当务之急。病员的心理反应及需求关爱患者，实行人性化服务，首先要了解一个身患疾病 With the continuous progress of the internationalization of the medical market, medical institutions at all levels are under increasing pressure to survive, and the service requirements of the hospitals are also getting higher and higher. People-oriented, strengthen humanistic care, patient-centered, the implementation of human services has become the hospital’s survival and development of the top priority. Patient’s psychological reactions and needs Caring for patients, the implementation of human services, we must first understand a body disease