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电子格式合同存在诸多侵犯消费者权益的情形,主要表现在侵犯消费者知情权、公平交易权、安全权、求偿权等方面。我国法律关于这方面的法律法规调整只有原则性的规定,可操作性不强,这对保护消费者权益极为不利;而国外则有较完善的规定,尤其表现在知情权的保护方面,这很值得我们借鉴。同时,在消费者受到侵害后行使求偿权时,基于网络交易的特点,可以在我国建立网络仲裁机构,以解决网络交易中小额纠纷。
There are many cases of infringement on the rights and interests of consumers in the electronic format contract, mainly in violation of consumer’s right to know, fair trade, security and claim. The laws and regulations on this aspect of our country’s laws and regulations are only regulated in principle and are not practically operable. This is extremely unfavorable to the protection of the rights and interests of consumers. However, foreign countries have more complete provisions, especially in respect of the protection of the right to information It is worth learning from us. At the same time, based on the characteristics of online transactions, when consumers exercise the right of compensation after their infringement, they can establish a network arbitration institution in our country to solve small disputes in online transactions.