经济萧条时,质量的提高往往趋于停滞。由于成本削减成为至高无上之事,普遍都认为改进质量应该暂时缓一缓。这种思想被证明是一个危险的错误。在经济萧条时,组织应该加强而不是停止质量管理,质量管理是安全渡过经济不景气的钥匙。更进一步说,经济下降实际上能给组织实现永久不衰地占有市场的机会。 When the economy is depressed, the improvement of quality tends to stagnate. Since cost reduction has become paramount, it is generally believed that the improvement of quality should be temporarily eased. This idea proved to be a dangerous mistake. In an economic recession, organizations should strengthen rather than stop quality management, and quality management is the key to safely survive the economic downturn. Furthermore, the economic downturn can actually give the organization permanent access to the market.