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近年来,北京电力公司客户服务工作逐步从用电管理向营销服务转型,服务标准不断完善、服务方式不断创新,初步形成了以客户为导向的营销服务理念,为营销服务工作的发展打下了良好的基础。2012年,北京市电力公司又根据国家电网公司的改革思路,进行大营销体系建设,在这种新形势下对营销工作又提出了更高的要求。根据客户的需求,分析客户的工作性质和特点,发挥专业的优势,切实解决客户的问题,帮助
In recent years, the customer service work of Beijing Power Company has gradually transformed from electricity management to marketing service, and its service standards have been continuously improved. The service methods have been constantly innovated, initially forming a customer-oriented marketing service concept and laying a good foundation for the development of marketing and service work Foundation. In 2012, according to the reform ideas of the State Grid Corporation of China, Beijing Municipal Electric Power Company carried out the construction of a large marketing system. Under such a new situation, the marketing work has put forward higher requirements. According to the needs of customers, analyze the nature and characteristics of the work of customers, to play a professional advantage, and effectively solve customer problems and help