以攀枝花市湖光健身休闲俱乐部为研究对象,采用文献资料法、问卷调查法、访谈法,从环境氛围、设备设施质量、安全状况、劳务质量几个方面对其服务管理现状进行调查,力图发现俱乐部服务管理中存在的问题,结合体育管理学原理,分析和总结其成功与不足,为提高服务管理水平,促进俱乐部持续、健康发展,提出合理性建议。 Take Panzhihua Huguang Fitness Leisure Club as the research object, this paper investigates the status quo of its service management from the aspects of environment, equipment and facilities quality, safety status and service quality through literature method, questionnaire survey method and interview method, The problems in the management of club services, combined with the principle of sports management, analyzes and summarizes the success and insufficiency of the club management, puts forward reasonable suggestions in order to improve service management level and promote clubs' sustainable and healthy development.