在卫生事业改革的大背景下,公立医院需要提升自身的服务能力及水平,为患者提供更好的就医体验。患者自身的健康及就医需求随着经济社会的发展不断提高。医务社会工作作为社会工作的重要组成部分,对提升公立医院服务水平和患者就医体验有着重要的作用。医务社会工作在当前中国大环境下的发展也面临着许多问题。 In the context of health reform, public hospitals need to improve their own ability and level of service, to provide patients with a better medical experience. The patient’s own health and medical needs with the economic and social development continues to increase. Medical social work, as an important part of social work, plays an important role in improving public hospital services and patient medical experience. The development of medical social work in the current environment of China also faces many problems.