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为了加强铁路与大客户之间的协调工作,做好大客户运输组织优化,提高大客户服务质量,在概述帕累托提出的二八法则和铁路总公司大客户发展战略的基础上,根据铁路大客户认证特点,构建企业层、因素层和指标层3层综合评价指标体系,应用层次分析法确定指标权重,基于集对分析原理和模糊综合评价方法,构建联系度矩阵,解决各指标量纲不统一的问题,实现定量与定性指标的综合,将主观意见的不确定性降低,并通过实例验证证明基于集对分析的铁路大客户等级模糊综合评价方法的可行性和可靠性。
In order to strengthen coordination between railway and major customers, optimize transportation organization for major clients, and improve service quality for major customers, based on the Pareto’s 28th rule and the development strategy of major customers for railway corporations, Customer authentication features, build enterprise layer, factor layer and index layer 3 comprehensive evaluation index system, the application of analytic hierarchy process to determine the weight of indicators, based on set pair analysis theory and fuzzy comprehensive evaluation method, build contact matrix, solve each dimension The problem of unification, the combination of quantitative and qualitative indicators, the reduction of the uncertainty of subjective opinions, and the feasibility and reliability of the fuzzy comprehensive evaluation method based on set pair analysis.