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设备损坏了,要维修怎么办,是找代理商?主机企业?还是专业维修企业?对于三包期内的用户来说,这算不上问题,但对于出保后的用户来说,该如何选择却成了他们的大问题。目前的市场环境来看,20%的用户会坚定选择继续在主机厂或代理商处接受维修或服务,20%的客户会选择在专业维修企业维修设备。这其间,还有60%的用户,他们的抉择将导致整个行业的格局呈现怎样的形势。目前,这个形势似乎偏向专业维修企业多一点。究竟是哪些原因导致了这一点?本期特稿,我们关注三包期后用户的选择,关注维修市场呈现出如今状态的原因。
Equipment damage, how to do to repair, is to find agents? Host business? Or professional maintenance business? For users within the warranty period, this is not a problem, but for the post-consumer users, how The choice has become their big problem. The current market environment, 20% of users will firmly choose to continue to receive repair or service at OEMs or agencies, 20% of customers will choose to repair equipment in a professional maintenance business. In the meantime, there are 60% of users, their choices will lead to the whole industry pattern showing what kind of situation. At present, this situation seems to favor more professional maintenance companies. What causes this? This special feature, we are concerned about the user’s choice after the warranty period, concerned about the maintenance market is now showing the reasons for the status quo.