县级政府办公室是政府与各部门及广大群众沟通的桥梁,每天往来人员较多,秘书人员的接待任务很重。做好接待工作,对于集中反映一个地方政府的整体形象,展示工作人员的素质和能力,推动工作开展具有十分重要的作用。笔者根据自身实际,谈谈接待上访人员的工作技巧。一、语言要得体搞好群众来访接待工作,既要有较高的政策水平,又要有热情的工作态度,特别是需要接待人员有一个好口才。俗话说:“语 The county government office is a bridge between the government and various departments and the broad masses of the public. There are more and more people coming and going to work each day and the reception of secretarial personnel is very heavy. To do a good job of receiving a job is very important for concentrating on the overall image of a local government, displaying the quality and ability of the staff and promoting the work. The author according to their own reality, talk about reception petitioners work skills. I. Language To properly handle the reception work of the masses, it is necessary to have a high level of policy and a warm working attitude. In particular, reception personnel need to have a good eloquence. As the saying goes: ”language