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目的了解区内服务使用者对屯门区公立医疗服务的满意度及意见,借以提升屯门区公立医疗服务的质素。方法采用定额抽样法方法抽取屯门区门诊患者进行问卷调查,对调查项目的满意度情况进行统计分析。结果 54.2%受访者表示满意公立医院/诊所的医疗服务,37.9%表示一般满意度,7.9%表示不满意。需要改善的范畴主要为缩短专科门诊的候诊时间、增加专科门诊医生用于每个求诊个案的诊疗时间、缩短专科门诊的等候配药时间、增加区内复康设施及服务、加强医疗及复康资讯的流通等。结论应该改善医疗保健和社区卫生服务应提供便利,以满足更多居民的需要。
Objective To understand the satisfaction and opinions of service users in the area with public medical services in Tuen Mun so as to enhance the quality of public medical services in Tuen Mun District. Methods The quota sampling method was used to collect outpatients from Tuen Mun District for questionnaire survey, and the satisfaction of the survey items was statistically analyzed. Results 54.2% of respondents expressed satisfaction with the public hospital / clinic medical services, 37.9% said the general satisfaction, 7.9% expressed dissatisfaction. The areas to be improved are mainly to shorten the waiting time for specialist out-patient clinics, increase the consultation hours for specialist out-patient doctors in each case, shorten the waiting time for specialist out-patient clinics, increase rehabilitation facilities and services in the district, and enhance medical and rehabilitation Information flow and so on. Conclusion It should be facilitated that health care and community health services should be improved to meet the needs of more residents.